Emergency Response Management - 3 day course

EMERGENCY MANAGEMENT RESPONSE

Introduction – Emergency Management Response

You have been pre-identified as an Emergency Management Response Team Member. You now require the ability to have the required level of awareness of what to do if called upon to respond. The Emergency could be a fire, a chemical spill, gas release, a building collapse or even a terrorism incident. Should such an event occur in your Section or Department make sure you are fully prepared by becoming confident and completely familiar in what are YOUR plans and procedures. Make sure you know exactly what to do; Where to go; whom to call; when to call; How to call and what to say. Ask yourself now: do you feel fully able to instigate and implement YOUR Plans and Procedures?

To help answer these questions this course will investigate the principles and practices of Warnings, Evacuation, Emergency Response Procedures, Roles and Responsibilities, Incident Management, Training and Exercises.

To help answer these questions this course will look at the relevant Emergency Management Response Plans and other HSE policies and Building Evacuation procedures. The course will consider how the plans have been prepared, what else should be considered and how often should they be updated and exercised?

Who should attend?

This course is for individuals requiring an intensive and broad-ranging introduction to the key principles of Emergency Management Response and Emergency Planning at all levels.  It will be essential for all those who need to develop an organisational understanding of EMR and so enhance their knowledge of this critical subject.

·         HSE professionals, Fire and Security Officers who need to complement their professional knowledge

·         Line Managers and Supervisors responsible for Emergency Management Response or HSE functions or wishing to fulfil their role or become involved within HSE-Management Systems (HSE-MS)

·         All personnel involved in implementing your company’s Emergency Response Procedures

Training Methodology

Teaching methods will include presentations, group discussions, questionnaires, syndicate project work, appropriate training DVD’s and case studies.  The informal participative event is designed to motivate and to challenge.  A reference manual with handout material and a CD containing a copy of all the text and slides will be provided to each delegate on completion of the course. The course fully utilises the relevant European Union legislation, UK Guidance, Approved Codes of Practice and GCC best practice.

The Programme Content

Delegates will acquire an in-depth knowledge of their workplace Emergency Response Team (ERT) roles and responsibilities and to further their understanding and possibly even improve their Building/Plant/Site Emergency Plan/s and associated procedures. Overall this will ensure an effective response by ERT members, managers and other employees in the event of a fire or similar emergency.

Personal Impact

This innovative programme will significantly enhance the skills and knowledge of all delegates by improving theirs (and therefore the company’s) ability to safely respond to and recover from emergencies.  The course has been designed to enable delegates to rapidly apply all the material with immediate effect when returning to the office.

Organisational Impact

·           A more efficient allocation and use of emergency resources

·           Improved operating performance by teams and managers under pressure

·           Enhancement of organisation reputation during and after the emergency

Programme Objectives – delegates will learn how to:

·         Familiarity with emergency response policies and procedures in terms of his/her job role and areas of responsibility

·         Leading the process of safe building evacuation

·         Clearly understanding building muster/assembly points and who is to be in charge

·         Knowing the importance of promoting a calm and collected atmosphere when dealing with an emergency response situation

·         Remaining calm and in control, focusing on his/her personal responsibilities when faced with an emergency response situation

·         How to develop emergency response plan

·         Monitor and maintain the means of escape and evacuation procedures

·         Understand the requirements for Signage and Fire-fighting equipment

·         Identify the roles and responsibilities of Fire Wardens/Marshalls and Incident Controllers

·         Practice meaningful and different evacuation drills and exercises

·         Improve the means of detection and giving warning in case of Emergency

·         To build confidence and ability in the Emergency Response Team’s skills through a series of case studies and workshop/exercises

·         To have the ability and required level of awareness of what to do if requested to respond – 24/7. 

·         To Enjoy a safer workplace

Day 1 – Introduction – Emergency Management Response

·         Course introduction – aims and objectives of the event       

·         Definitions and Scope of Emergency Management Response        

·         Who are the first responders - Who calls whom – who goes where

·         Identification of roles – Fire Wardens, Incident Controllers, others?

·         Understanding the key roles and responsibilities of the Responders

·         The important Role of the Wardens, a 10 point checklist

·         Role of the Emergency/Incident Co-ordinator

·         The essentials of managing a safe building evacuation, a 10 point checklist:

·         Roll Calls – what to do when people are missing;

·       Purpose and locations of safe Muster/Assembly Points

o   Consider different assembly points for bomb warnings

o   What to do if the incident/evacuation is a prolonged one?

o   Brief introduction to Business Continuity issues

o   Emergency equipment Checklists - Escape Routes; Lighting; Stairways; Emergency Exits; Escape Doors; Alarms & Fire safety signage                   

o   Fire-fighting equipment Portable Fire Extinguishers (PFE)                                 

• Classification of Emergencies

Day 2 - Decision Making in Incident Management – Command and Control

·         On-Scene Management by the ERT Incident Controller:

o   Consider the Leadership and Communication issues

·         Arrangement of fire, rescue, security and medical services at the scene;

·         Avoid information overload – delegate;

·         Who is in charge? Key personnel and responsibilities

·         Operational (at the scene)

·         Tactical (at the forward control point/incident command)

·         Strategic (boardroom level emergency operations centre)

• Situational Leadership – Discuss the 6 C’s
• Tools and Techniques – Remaining Calm - Avoiding information overload

§  Decision making in Critical situations;

§  Emergency Response and the Senior Crisis Management Team;

§  Emergency Communications/Operations Centre/s

• Workshop – Evacuation Exercise

Day 3 – Developing & Validating Emergency Response Plans

·                       What do you have in place now? Can it be improved?

·                       What should be included in ADNOC Distribution’s Emergency Response Plans

·                       Who should be involved in the planning process - internal and external

·                       Workshop – Develop an Emergency Response/Evacuation Plan

·                       Benefits of exercising your plans

·                       Exercise design

·                       De-briefs of incidents and exercises

·                       Evaluating your plans – 17 point checklist

·                       Final reports – closing the loop – implementing the recommendations

·                       Open Forum

You’re Presenter:

Dr. Lawrence E. Salvoni.  PhD, DMS, MICD, MEPS, MIMgt’ MBCI.

                                                                                                      

Lawrence is a successful Senior Associate Consultant with leading providers of world class corporate providers of training and education solutions.  Sharing his extensive experience in the preparation and organising of building evacuation, emergency response and crisis management plans; and for organising and executing multi-agency training and strategic exercise programmes.

Experience gained as a communications manager and trainer with the UK Air Force and later the Royal Saudi Air Force proved beneficial with a subsequent similar position with the UK Police then as a Risk, Emergency and Business Continuity Manager within UK Government.

Recently managing his own successful UK Crisis & Risk Management consultancy Lawrence is also a regular guest lecturer at many UK colleges and universities on how high risk businesses with nearby communities respond to disaster, be it the result of natural, technological or human activity.  Lawrence is a regular visitor to the Middle and Far East leading on seminars, training and exercise programmes. 

Qualifications are a Doctorate in Emergency and Disaster Management; Diplomas in Management Studies; Business Continuity and Occupational Health and Safety. 

Married and living in Southern Spain.